Refund and Returns Policy

At FosterScents, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we are here to help.

Time Frame

You have 7 days from the date of purchase to return or request a refund for your product.

Conditions

To be eligible for a return or refund, the product must be in its original condition:

1. Unused and unopened
2. Free from any damages

Process

To initiate a return or refund, please follow these steps:

1. Inform Us:

Contact us via email at [email protected] or through our Contact Us page on our website.

2. Provide Details:

Include your order number, the reason for the return, and any relevant details about the product condition.

Refund Method

Refunds will be processed using the original payment method. You can choose between:

1. Bank Transfer
2. E-Wallet

Exceptions

The following items are not eligible for return or refund:

1. Products that have been used
2. Products that are damaged after delivery

Shipping Costs

Customers are responsible for the shipping costs associated with returning the product. This applies to both the return shipping and the original shipping costs.